Shipping policy


Last updated: 15 July 2025

1. Order Processing

  • Orders are processed and dispatched within 1–2 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Service and Timeframes

  • We currently ship within the United Kingdom only.
  • We offer Standard Delivery with an estimated delivery time of 2–4 business days from dispatch.
  • Delivery times are estimates and may vary during busy periods or due to unforeseen courier delays.

3. Shipping Costs

  • Shipping charges are calculated at checkout and displayed before you complete your purchase.
  • Any free shipping promotions will be clearly highlighted on our website.

4. Shipping Restrictions

  • We do not ship to locations outside the United Kingdom or to PO Boxes.

5. Order Tracking

  • A confirmation email will be sent once your order is dispatched.
  • Tracking details will be provided if available from our courier partner.

6. Delivery Issues or Delays

  • Please ensure your delivery address is complete and accurate; we cannot be responsible for delays or undelivered orders caused by incorrect address details.
  • If your order has not arrived within the estimated delivery time, please contact us at info@pedalboardpro.com.

7. Damaged or Lost Packages

  • If your parcel arrives damaged, or if you believe it is lost in transit, contact us within 3 days of the expected delivery date. We will assist in resolving the issue promptly.

8. Returns & Refunds

  • For information on our return and cancellation processes, please refer to the “Returns & Refunds” section of our Terms of Service.
  • You have the right to return most online purchases within 14 days of receipt. For full details—including how to initiate a return and who covers return shipping—see our Terms of Service or contact us at info@pedalboardpro.com.

Questions?
Contact us at info@pedalboardpro.com for any concerns about shipping, delivery, or orders.